GPs & Referrers

Thetford Healthy Living Centre has many years experience in delivering high quality primary and community services to patients and carers. We continue to adapt our services to meet the requirements of commissioning GPs, Clinical Commissioning Groups, and PCT Cluster Commissioning support services.

For more information on our services, please see Services

Why refer to the Thetford Healthy Living Centre?

Our ambition is to become the NHS referral of choice for community services in Norfolk, Suffolk and Cambridgeshire.

South Norfolk Clinical Commissioning Group, Suffolk CCG, Norwich Community Health & Care, Norfolk & Suffolk Mental Health Trusts, West Suffolk Hospital, Norfolk & Norwich University Hospital, and many others, choose us due to our convenient location.

Our convenient location

We understand that travelling to access health care services in Norfolk, Suffolk and Cambridgeshire can be difficult and costly especially when you have elderly patients, or those with young children or others who rely on family, friends and carers to take them. We are located within easy reach of the A11, A134, A1066, A1075 & B1107 and with ample free parking which takes out a lot of the stress and anxiety of using our facilities for your patients’ care. Patients no longer need to travel to a city location and suffer rush hour anxieties for attending their community appointments

Ease of booking

Many of our services are on Choose & Book and for those that are not, downloadable referral forms are available, where possible, from the website - which also shows you the services that are available.

Our commitment to delivering quality

We are committed to working with you to develop and improve on your performance reporting systems, customer satisfaction surveys / reviews as well as our quality management against internal and national standards for delivering excellent community services. We want to make sure you are getting the ‘very best there is to offer’.

Our services

Thetford Healthy Living Centre provides a comprehensive range of primary, diagnostic and community services to support care closer to home. Please refer to our services directory for more information on each service, their referral criteria and opening times.

How we work with you

Working with GPs and referrers, we have established a professional, flexible, responsive and effective customer service model. 

  • Quality Review Process – THLC is passionate at maintaining quality in everything we do and we welcome feedback, whether good or bad, from you and your patients.
  • Customer satisfaction process -  although the services are provided by a number providers, we will ensure there is high patient satisfaction. We will co-ordinate the services and quality throughout the building.

 

Contact

General GP and Referrers enquiries:
Marilyn Boulton
Centre Manager
Direct dial: 01842 767601

 

Please contact us so we can discuss how Thetford Healthy Living Centre can help you deliver a more patient-centered service in the community.

We look forward to working with you and your team.

 

Thetford HLC